Shipping & Returns

1. Shipping & Delivery

Shipping Destinations

Please check our FAQs to see where we ship.

Processing & Delivery Times

  • Processing Time: Orders are processed and prepared for shipment within 2-3 business days of placing your order.
  • Pre-Orders & Split Shipping: If your order contains a pre-order product, all products in the order will be held until all items are in stock and shipped at the same time. Please see our product pages for estimated pre-order shipping dates.
  • UK Shipping: 2–5 business days.
  • EU Shipping: 3–7 business days.
  • Rest of World Shipping: 7-21 business days.

Please note that delivery times are estimates provided by our postal services and begin from the date of dispatch. International deliveries may face extended transit times due to local postal services or customs clearance procedures.

Shipping Costs

  • Shipping rates vary depending on your location and the weight of your order.
  • Exact shipping costs will be calculated and clearly shown at checkout before you complete your purchase.

Duties and Taxes

  • UK: All prices include VAT.

  • EU: All orders ship from the UK. We are part of the IOSS VAT scheme, meaning that for all new orders shipping to the EU under the value of €150 (excluding shipping & tax), VAT is included in the store checkout price. Anything above this value will not include VAT at checkout and you will be charged taxes by your local delivery services upon arrival into your country. 

    Depending on the country customers are ordering from, packages may be subject to other customs and import duties. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information before ordering.

  • Rest of World: All orders ship from the UK. Depending on the country you are ordering from, packages may be subject to customs, local taxes and import duties. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information before ordering.


2. Returns & Damages

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your email receipt or order number for proof of purchase.

To start a return, you can contact us here.

If your return is accepted, we’ll send you all the information needed via email to process your return.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your email receipt or order number for proof of purchase.

Refunds

We will notify you once we’ve determined if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us here.

There are certain situations where only partial refunds are granted (if applicable):

  • Products with obvious signs of use, digital products, or products where the seal has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

3. Contact Us

For any questions regarding shipping or returns, please contact our team here.